Seeing Sky Q network proximity error mr109? What to do now

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Bored of getting errors show up on your TV and having no clue what they’re about?

It can be extremely stressful when you’ve had a long day, you’ve come to watch your usual programmes but find yourself trying to solve an issue with your technology. Let’s be honest, who knows what Sky Q network proximity error mr109 even means?

Sky is a massive telecommunications company and you’d think by now it would be easy to work their latest gadgets. However, even the bests of the best come with faults sometimes.

Here are some methods you can use if your television is coming up with ‘Sky Q network proximity error mr109.’

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What does Sky Q network proximity error mr109 mean?

Whatever the issue is, despite the random numbers that appear alongside the problem, it usually means that there is a connectivity issue with your box. Whether the issue is with the main box or the mini box, it is probably best to reboot them both.

To reboot your Sky boxes try following these simple steps:

  1. Turn off both switches for each box and the mains.
  2. Wait roughly 30 seconds to ensure it is turned off completely.
  3. Go back and turn your switches back on and leave for three minutes.
  4. Hopefully, the boxes have rebooted and refreshed and your issue is solved.

 

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How can I fix my Sky Q network proximity error mr109?

Sometimes, the network errors that show up on your Sky Q can come from connection issues regarding your WiFi.

Make sure that your Sky Q mini box is connected to the main box and not the router. When you’re using your TV through WiFi it doesn’t use your home WiFi, it uses its own WiFi.

If you’re using an Ethernet cable to connect the WiFi it needs from run to the main box. Sometimes, it can be as simple as a break in the cable, meaning that you may need to get a new one.

You can buy a new Ethernet cable online here which normally costs anywhere between £4 – 10.

 

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The network error is still coming up on my Sky box

If your network error is still coming up you should always check that you’re connected to the correct network via your Sky homepage. To do this follow the steps below:

Sky Home page > Settings > Network > Setup > Reset option > confirm your usual network.

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If you’re still having troubles with your Sky Q network showing proximity error mr109, please don’t hesitate to give our team a free call on 0800 433 7963 today.

 

 

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