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Refund Policy

Home Refund Policy

Refund Policy

Your right to cancel statement.


You may cancel the technical support help desk at any time before the end of your service period.


If you cancel within 30 days you will receive a full refund.




An unwanted product can be returned within 30 days of delivery as long as it’s still in its original, unopened packaging.


Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.


You cannot return unwanted items after 30 days of purchase, nor can you return items that have been used.


In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 30 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them.




You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its manufacturers guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.


We do not cover faults caused by accident, neglect, misuse or normal wear and tear.




If you receive a product with any type of damage or fault please call us on 0800 433 7963 and we will arrange for the item to be picked up and inspected. We will then have a the item replaced or refunded in full depending on how you would like to move forward.




We do offer a repair service if your equipment is broken and you would like us to arrange a repair for you payment for repair is made after we have repaired your product but is not included in the technical help desk service we offer if your equipment is broken and you want it to be fixed the price of your repair will need to be paid by yourself as we do not offer any cover or insurance we strictly only offer technical support as part of the Digi Helpdesk technical support service any repairs you require from ourselves will need to be paid for by yourself.


If you are not satisfied with the work carried out by ourselves on a repair or believe the problem has not been fixed, we will investigate this matter for you. If the work has not been carried out to a correct standard we will refund the call out fees and labour in full, all you need to do is contact us on 0800 433 7963 and we will resolve this straight away for you.