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Virgin Superhub 3 internet access denied: What to do when this happens

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The Superhub 3 is one of the best routers out there but it still has issues so we’ve looked into what you need to do when you’re denied internet access.

Guaranteeing you super fast broadband and unrivalled service, the Superhub 3 is a great product that we highly recommend.

Obviously, it’s not perfect for everyone as Virgin doesn’t cover the whole of the UK, but if it does cover your area then Virgin is likely to be one of the fastest providers.

Many routers encounter a range of issues and many customers tend to jump ship and look into changing to a different provider when issues start cropping up.

We take a look at how to fix your Superhub so that you don’t have to consider other options. If you’re being denied internet access, then keep reading and we’ll have it solved in no time at all.

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There’s no doubt that Virgin Wi-Fi is reliable, however, you may experience areas of your home where the connection just isn’t as strong.

superhub 3 internet access denied
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Why am I being denied internet access by my Virgin Media Superhub 3?

Internet access can be denied for many reasons such as account access restrictions, IP blocks, system outages, line problems and many other things.

However, in this instance, it is likely to be something to do with the hub itself denying you access due to a problem with your account.

Your Superhub, for some reason, is likely not provisioning itself (or allowing itself to connect) so you are unable to gain any access through your device or through an online login.

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How can I access my internet again?

Firstly, the thing to do is reboot your Superhub, this allows it to reset itself. The simplest way to do this is to use the power switch directly under the power cable on the back of your router.

If that hasn’t worked and you still have no internet access, you can try putting the hub into modem mode and then switching it back into normal mode.

This should allow the hub to make a few adjustments and allow you to gain access to the WiFi once it comes out of modem mode.



What to do if that doesn’t work

If you can’t get your WiFi connection to work, try connecting an Ethernet cable between your computer and the hub. Your computer will normally detect that the Ethernet cable has been plugged in, and you should be taken online immediately.

Other than that, you can try a few resets within your account if you can access it or you might be stuck with having to get a replacement hub as these things don’t last forever but check with us first to see if there’s anything you can do.

Lastly, it’s important to consider that Virgin run updates regularly. So, if you’re experiencing a poor internet connection, or you’ve lost Wi-Fi entirely, try waiting it out. Updates normally take between five and 10 minutes to sort themselves out. You’ll usually be able to tell if your hub is receiving an update from the lights on the front of it.

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