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Virgin Superhub 3 lights: Meanings & when you should be worried

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Here’s a look at the Virgin Superhub 3 lights: What do they mean?

Virgin Media launched in 2006 and since then it has become a front runner in the telecoms industry.

Now a globally-reaching company, Virgin provides customers with phone and internet connections, mobile phone contracts and TV subscriptions.

Virgin Media supplies broadband across the UK and has great coverage. However, before opting for Virgin, be sure to check your address in their postcode checker to ensure you’ll get coverage in your area.

If you’re already a Virgin Media broadband customer, you may be wondering why the Superhub is flashing all kinds of lights at you. So, here’s a look at what exactly they all mean.

Virgin Superhub 3 lights
@Mehaniq via Twenty20

Virgin Superhub 3 lights: What do they all mean?

  • First up, we have the white power light – this is a short horizontal line, located at the bottom of the hub.

Sometimes the white power light can flash yellow. This means that everything is working as it should be but if you’re having connectivity issues, it may be related to your device, such as a laptop or mobile phone.

It may also flash green, this means that the hub is receiving power but the Wi-Fi isn’t connected.

The power light can illuminate in red which means the hub is overheating. Ensure that the Superhub is located in an open area with ventilation.

  • Secondly, at the top of the light panel, there is a Wi-Fi symbol.

If the Wi-Fi light is flashing red, this means that the hub is on, but the Wi-Fi is not.

If neither the Wi-Fi nor the power lights are on, this will signify that the hub isn’t receiving power. Ensure that the hub is plugged in at the mains.

If the Wi-Fi light is flashing green and is accompanied by a white power light, this means that the hub is on and working.

If the Wi-Fi light is flashing green and is accompanied by a green power light, this signifies that the hub is on but the Wi-Fi isn’t connected.

  • Next up, the internet light. This will show up at the top of the light panel, in place of the Wi-Fi symbol. The internet light shows up as two arrows going in opposite directions.

If the internet light illuminates in green or red and is flashing, you’ll need to reboot the hub. Turn it off for 5-10 minutes, then turn it back on via the power switch on the back of the device.

Why is the red phone flashing on my Virgin router?

It can be alarming to see a red phone light flashing on your Virgin router. If this is happening, it may be due to an issue on the phone line if your hub is linked via cable to your landline telephone.

To check the status of Virgin phone lines, visit Down Detector which is updated in real-time.

If the red phone light persists in appearing, try rebooting the hub. To do this, turn off the hub via the power button on the back and at the wall. Wait for 5-10 minutes. Then, turn the hub back on and wait for it to reset.

If the red phone light disappears but you still experience Wi-Fi issues, you could try installing a Wi-Fi booster in your home. This will eliminate blackspots around the house and the issue of Wi-fi dipping in and out.

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Green Wi-Fi light on Virgin router

During set-up, it’s totally normal for the Wi-Fi light to illuminate in green on the Virgin router.

After, or during, an upgrade, the hub can perform something of a light show. However, once any updates are complete, it should revert back to normal.

If the Wi-Fi light is green and accompanied by a white power light, this means that the hub should be working fine. However, if both the Wi-Fi and power lights are green, this can be a cause for concern. In this instance, ensure that all cables are connected securely. Disconnect, then reconnect any mobile devices. And as a last resort, a hard reset (turning the hub off and on again) should resolve the issue.

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