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Virgin Media 5GHz not working? How to regain internet connection

Gone online to find that the Virgin Media 5GHz network is not working? Don’t fret because many people have been facing this issue in 2020.

Having dual bandwidth is regarded as a bonus, but, let’s face it, 5GHz is often the preferred network. Who even uses 2.4GHz anyway? So, when the 5GHz bandwidth is down, gamers, bloggers and internet users in general, are often left without a paddle.

With many people working from home nowadays, a speedy internet connection is a bare minimum that’s required. Sometimes, anything less than 5GHz just won’t do.

Here’s what to do next if you find that Virgin Media 5GHz is not working.

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What devices should be on 2.4GHz and 5GHz?

Having the option of switching between two different bandwidths at home is great. But does anyone know why we even have the choice of either 2.4HGHz bandwidth or 5GHz?

According to Actiontec, “You should use the 2.4GHz band to connect devices for low bandwidth activities like browsing the Internet… 5GHz is the best suited for high-bandwidth devices or activities like gaming and streaming HDTV.”

It’s also understood that 2.4GHz reaches farther but may connect slower. 5GHz internet speeds will be faster but the range smaller.

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Virgin Media 5ghz not working

Many Virgin Media customers reported that the internet service wasn’t working on July 8th 2020. According to Down Detector, many customers’ broadband connection had been down for hours of the day.

The majority of the reported problems included cable and mobile internet connections. The most-reported locations included London, Birmingham, Nottingham, Brighton and Bristol.

It doesn’t look as though Virgin Media has announced any hitches with the service via Twitter. However, customers can log in to the Virgin Media website to check the status of their area.

What do the Virgin Media hub lights mean?

Often when the internet goes down, your Virgin Media home hub will show what’s going on on the network. However, it’s hard to understand what all the different lights and symbols signify.

  • First off, the white power light should always be on – this is going to show that the hub is plugged in and functioning correctly.
  • Then, a Wi-Fi symbol light should also show in green. This means the hub is on and providing internet access. If the Wi-fi light is flashing red then there is an issue on the network.
  • There are many different light combinations which have different meanings. A green power light flashing combined with a green Wi-Fi light means that your hub is on but the Wi-Fi is not. Check that the hub is wired to the wall, as well as plugged into the power socket, in order to provide internet to the house.
  • There’s also an internet light on the Virgin Media Superhub. This is signified by two arrows. If the arrows are flashing green or red, you’ll need to reboot the hub. This is often accompanied by a white power light.
  • If the power light is glowing yellow, this may mean that it’s your device, rather than the hub, that’s having a problem connecting to the internet. In this case, disconnect your device from the Wi-Fi and connect again, entering the Wi-Fi name and password as a new connection.

If your Virgin broadband repeatedly dips out when using the 5GHz bandwidth, you may need to enquire about getting a new hub installed as it could be faulty. While it’s common for internet providers to encounter outages from time to time, it shouldn’t be a recurring issue with just one of the connections.

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