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Virgin SuperHub 3: Here’s what to do if modem mode is not working

The Virgin Media SuperHub 3 is up there when it comes to home broadband routers. It has the capability of connecting more than 20 different devices so you can play games, download files and stream music simultaneously.

It does all this at some of the fastest speeds available in the UK – over seven times faster than the UK’s average speed.

The SuperHub’s modem mode can be toggled on and off allowing you to add another router to hub for many different purposes.

When modem mode stops working it can be tough to work out why and get things working again.

At Digi Helpdesk, we understand how frustrating it is when things don’t work as they should. So let’s take a look at why the Virgin SuperHub 3 is not working in modem mode…

superhub 3 modem mode not working
Declan TM: Superhub 3 modem mode not working

What is modem mode and how to enable or disable it?

Enabling modem mode allows you to connect your own WiFi kit to the Hub 3.0, effectively turning the Hub 3.0 into a stand-alone DOCSIS 3 cable modem.

Make sure you are connected to your Hub 3.0. Open your Internet browser. Log in to your Super Hub’s settings page by entering into the address bar of your Internet browser.

Enter your Hub 3.0 settings password. The default password is printed on the bottom of the Hub 3.0.

Once you’ve logged in, click Modem Mode on the left. Click the option next to Enable Modem Mode and then click Apply changes.

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How to put your Superhub 3 back into router mode

There are two ways to get your Superhub back into router mode. The first way is to open a web browser and enter into the address bar. Enter your Hub 3.0 settings password. The default password is printed on the bottom of the Hub 3.0.

Once you’ve logged in, click Modem Mode on the left. Click the option next to Disable Modem Mode and then click Apply changes. The Hub will reboot and return to router mode

The second way is to reset your hub by finding the Ethernet ports on the back of the Hub 3.0. Below the Ethernet points, you will see a pinhole marked ‘RESET’. Use a paper clip to press the pinhole reset button for 20 seconds.

We recommend that you now turn off the power to the Hub 3.0 for 60 seconds and then turn it back once the reset is complete and the Hub 3.0 has been restarted, you will need to set up any previously connected computers or devices to reconnect to the WiFi network.

Is your Wi-Fi in need of a boost?

Although internet routers are pretty nifty pieces of kit. There are some areas of the UK where the Wi-Fi connection just doesn’t seem to be as strong as others.

If you’re experiencing lag, long loading times or blurry streaming when using the internet, you may be in need of a TP-Link. This device can take your broadband from sub-par to fully functioning in minutes.

This should have solved the issue

If you were trying to use your router as normal while it was in modem mode then this is why it wasn’t working.

When the SuperHub is in modem mode it operates as a simple modem that only allows one wired connection at a time.

If you follow the steps above then you should be able to use your Superhub as normal and reconnect all of your devices.

If you’re still having issues with this then don’t hesitate to contact us here!

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