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Netflix says “retrieving titles” on Samsung Smart TV? Here’s our solution!

Netflix can sometimes have issues retrieving titles for one reason or another and we’re going to show you how to fix that on your Samsung Smart TV.

The most popular streaming service in the world isn’t without its faults and you can occasionally run into problems.

This shouldn’t take away from the fact that Netflix is a brilliant option for watching some great shows and movies.

You can even get a 30-day free trial to watch all the Christmas classics you want in the run-up to December 25th.

Below, we give you a comprehensive guide to fixing this common issue among Samsung Smart TV owners!
Image by mohamed Hassan from Pixabay


Netflix says “retrieving titles” on Samsung Smart TV: Why?

The first thing to know about Netflix is that any error you are seeing could be to do with a problem with your WiFi so make sure that it is working fine.

When you see a pop-up error that says “retrieving titles”, this will be relating to an inability of the service to show you any results of your search for a show or movie.

It usually means that your application needs an update or the content on the application needs to be refreshed.

That may sound complicated, but there’s no need to worry as we’ve written a step-by-step guide to walk you through it.

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How can I fix this annoying Netflix issue?

  1. Starting on the Netflix Home Screen, navigate to the menu and select “Settings.”
  2. Select “Sign out” and “Yes” to confirm.
  3. You will then need to sign back into Netflix and try your search again.

Nine times out of 10 this fixes the problem as the app will update itself or just refresh and solve the issue.

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Other easy-to-fix Netflix errors

As with any technology, there are some errors that are annoying but are amazingly simple to fix.

Netflix ‘error code 100’ relates to an issue with connectivity and can be fixed by restarting your Smart TV.

Additionally, to solve ‘error code 15001’ you’ll need to perform a software update.

To perform a software update, enter the app store, find “Settings”, “App settings” and set it to automatically update, this will solve the current problem and eliminate any potential future issues.

Thankfully, most errors can either be solved by restarting your device or performing a software update. However, if you experience any issues, don’t hesitate to contact Digi Helpdesk today.