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Sky Q TV Guide is blank for certain channels: How to fix

Sky Q TV Guide is blank for certain channels

If you have Sky Q, you might occasionally notice that the Sky Q TV guide is blank for certain channels. But why is this?

Sky Q is the latest release from Sky TV, bringing with it Sky mini boxes for multiroom TV access, increased memory, and even voice-controlled remote. It’s certainly a comprehensive and complete TV package!

Of course, as with any technology – especially technology that offers so much – it occasionally runs into errors. One of these errors is the Sky Q TV guide showing blank for certain channels.

Fortunately, this is a very simple problem to fix, and you can do it yourself right from your living room.

Read on to find out what to do if your Sky Q TV guide is blank for certain channels – and find out how you can avoid this problem in the future.

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Sky Q TV Guide is blank for certain channels
Photo credit: bialasiewicz via Envato Elements

Sky Q: Why is My TV Guide Not Working?

If you’re browsing what’s on Sky TV, and find you can’t view the scheduling or program information for certain channels – don’t panic!

This problem crops up for many Sky Q customers and is a glitch in the system that is yet to be resolved by Sky themselves.

Why does it happen?

Well, the TV guides are updated through Sky’s servers and it looks as though this intermittent issue happens during this process.

There are steps you can take to avoid this issue, which we’ll look at in more detail later in the article.

For now, let’s see what you can do to fix the problem.

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Get Sky TV Guide Working For All Channels

So, you can’t access all the channels on your Sky Q TV guide.

Luckily, there is a way you can get your full TV guide back again, and it’s through a simple reboot of your Sky Q box:

  • First, press ‘Standby’ on your Sky Q remote control.
  • Next, unplug your Sky Q box at the mains and wait for several minutes.
  • Plug your Sky Q box back in, and switch it on.
  • Follow the on-screen instructions to set up your Sky TV system again.
  • Navigate to your Sky Q TV guide and see if it is available for all channels.

You should now have access to your full Sky Q TV guide again.

Now, let’s look at what you can do to prevent this from happening again in the future.

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How to Prevent Sky Q TV Schedule Error

The best way to avoid this issue with your Sky Q TV guide is by setting your Sky Q box to ‘Eco Standby’.

This basic setting will ensure that your Sky Q box reboots daily, reducing the risk that your Sky Q TV guide will be blank on certain channels.

This daily reboot also makes sure that your Sky Q box is functioning properly, and will avoid sluggish or delayed features when in use too.

It will also use less energy between the hours of 2.30 am and 5.45 am – but only if all your recordings are complete.

So, as you can see, you can easily resolve your Sky Q TV guide issue yourself, and hopefully prevent it from happening again in the future.

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