Sky Q users have reported issues with the latest remote control, in which the remote flashes twice, but doesn’t work. But is causing the issue?
If you have Sky Q, you’ll be familiar with its numerous benefits, including 4K TV, multiroom functions and even voice control! The only downside to this is that the more the technology advances, the more technical issues can crop up.
If you’re having issues with your Sky Q remote, it could be a number of issues causing the problem. Luckily, these issues can be fixed quickly and easily from your sofa.
Read on to find out how to fix your Sky Q remote and what might be causing the problem.
Sky Q Remote Flashes Twice but Won’t Work
If your Sky Q remote is flashing but won’t control your Sky Q box, try restarting your Sky Q box.
Start by pressing the standby button on the front panel of your Sky Q box. Next, switch off your Sky Q box at the mains.
Check all cable wires are securely connected to the box and if they are, switch your Sky Q box back on again.
Instructions will appear on your TV screen when the box switches back on. Once they have completed, press the home button on your remote.
If this doesn’t fix the issue, it could be that the connection between your Sky Q box and remote has been lost.
How to Re-Pair Your Sky Remote and Sky Q Box
If your Sky Q remote control is still flashing but is not controlling your Sky Q box, try re-pairing your remote control.
You can do this by holding down numbers 1 and 3 on your remote. Instructions should then appear on the screen for you to follow. This will take you through the re-pairing process.
Loss of connection between the Sky Q box and remote control is often the cause of remote-control issues with Sky Q. In which case, this should solve your problem if your remote flashes but doesn’t work.
If this step doesn’t work, you might have an issue with the remote control itself. Let’s take a look at how to fix it.
How to Rule Out a Faulty Remote Control
If you have tried the steps above and your Sky Q remote still flashes but doesn’t work, you should first check the batteries in your remote.
To rule out low batteries causing an issue with your Sky Q remote control, replace the current batteries with new ones. Once in, press the ‘?’ button on your remote.
If the LED light flashes again, you will need to re-pair your remote using the steps above. If the remote control is still unresponsive, you might have a faulty remote control.
You can contact the Sky Q Support team directly if you believe your remote control is faulty, who will go through further troubleshooting.
Sky Remote Volume Works but Nothing Else
If you can use your Sky Q remote to change the volume but nothing else, it might be an issue with the box itself, not the remote.
Reset your Sky Q box by switching it to standby, and then turning it off at the mains, wait for three minutes and then turn your Sky Q box back on again.
Once the instructions have played out on the screen, press the home button on your remote control. You will then want to go through the remote re-pairing process by holding down numbers 1 and 3.
How to Avoid Issues With Sky Q Remote
The majority of problems people encounter with their Sky Q remote is fixed by re-pairing the remote control and the Sky Q box. This feature was brought in to ensure that users had a better experience when using Sky TV.
You can also re-pair your remote control if you notice it becomes unresponsive in the future. Additionally, if you notice a lag when using the remote, try a re-pair.
You can also avoid further issues with your Sky Q remote by ensuring that your batteries are changed as and when required. Additionally, check your buttons aren’t stuck down in the remote, as this can cause the remote to be unresponsive.