Samsung is famed for its high-quality electronics.
While many of us will be au fait with Samsung TVs or the Samsung Galaxy mobile phone, some may not know so much about Samsung’s audio devices.
In 2019, Samsung announced the Galaxy Buds and 2020 will see the release of the Galaxy Buds+.
If you’re the owner of a pair of Buds, you may be disappointed if the Galaxy earbuds sound muffled. We take a look at what causes this issue and how to fix it.
Galaxy earbuds sound muffled
If the audio coming through your Galaxy earbuds seems muffled or distorted, there are a few things to try and fix the issue.
Firstly, ensure that you’re using the correct earbud tips or wing tips. When you insert the Buds into your ears, the wing tips need to face upwards, so turn them until they sit comfortably in your ear.
If the sound is muffled, you may need to adjust the fit of your Buds, or try using different size ear tips. The earbuds should be a snug fit and almost ‘lock’ into your ear.
Samsung provides both a guide on fitting the Buds as well as a US helpline to re-order more should you need them. To access the guide, please click here.
Other pointers to check include the following:
- Are the Buds and your device in range? To work optimally, your earbuds and device need to be within 30 feet of each other.
- Is Ambient Sound Mode ‘on’? Ambient Sound Mode allows you to still hear background sound when you’re on a phonecall. Ensure that this feature is turned off if you’re hearing a lot of background noise.
- Adjust and check the volume settings.
- Check that the Buds don’t need a software update. Always keep your Buds, as well as your other devices, running on the latest software available.
If the sound in your Galaxy Buds is still muffled, the best option to try is to contact Samsung customer services. They should either repair or replace the Buds for you if you have warranty cover.
Samsung Galaxy Buds: One side not working
If you find that the poor audio quality on your Samsung Galaxy Buds is located more on one side, here are some steps to follow.
Firstly, we advise clearing the cache. To do this, head to Settings > Apps > Select three dots > “System Apps”. Then, select “phone”. Go into each “phone” option and select “clear data” for each of them.
If you haven’t already, it’s also advisable to complete the following steps to get your Buds working efficiently.
- Put both Buds back into charging case and let them charge. Sometimes the charging case can be faulty or you may not have placed them into the case correctly. Ensure they’re both fully charged before using. Also, plug the charging cable into the case to ensure full power is going into the case and Buds.
- Try un-pairing and re-pairing the Buds via Bluetooth connection.
- On the Galaxy Buds app, navigate to the three lines (top left of screen) and ‘disconnect’ from the Buds. Then, reconnect.
- Uninstall the Galaxy Wearable app, then re-install.
- Also, try restarting your phone entirely.
Can I buy a single Galaxy Bud?
Yes, it is possible to buy single Galaxy Buds but they’ll probably be from a second-hand source, rather than Samsung themselves.
Contacting Samsung Support can leave a lot of customers disheartened as getting through to any customer support centre is difficult. Perhaps try contacting Samsung via their Twitter page @SamsungHelpUK. The best solution to getting your Galaxy Buds replaced, especially if one is faulty, is to go through customer support.
If you’ve lost one of your Galaxy Buds, make full use of the “Find My Earbuds” feature. To do this, head to the Galaxy Wearable App > Find My Earbuds > Start > once it’s been found, click Stop.