The links on the website are in affiliation with Amazon Associates worldwide and we earn a commission for qualifying purchases

Samsung QLED remote only turns the TV on and off? Get your controller working

Established over 80 years ago, Samsung is one of the best-known electronics brands across the globe.

From mobile phones such as the Samsung Galaxy to tablets, home appliances and TVs, the brand has a lot to offer.

In 2020 Samsung releases its new QLED 8K TV which is said to provide a seriously immersive viewing experience.

They’re among the best of the best in the electronics industry, but even tech giant Samsung can run into the odd error or two.

Whether you’ve got a brand new TV or an older model, here’s what to do if your Samsung QLED remote only turns the TV on and off.
@try2benice via Twenty20

How do I reset my Samsung Smart remote?

If you’ve attempted to use your Samsung QLED remote control to find that only the ‘on’ and ‘off’ buttons are working, please follow the steps outlined below to reset.

  • Remove the batteries from your remote control, after around 30 seconds, press the ‘on’ button on the remote. Replace the batteries, turn off the TV at the plug, wait a few minutes. Turn the TV on at the plug, then use the remote and press the ‘on’ button.
  • Hard reset the TV by turning it off at the wall, waiting around 5 minutes, then turn everything back on again. After resetting the television, it should work correctly with the remote control.

Fixed: Disney Plus error code 1017 on Samsung and LG TVs

Samsung QLED remote only turns the TV on and off

If your remote control isn’t working correctly with the Samsung TV, try re-pairing the remote to the TV by following the steps below.

  • Dependent on the model of TV, you may have one of many different Samsung remote controls. Whichever remote control you have, you’ll need to hold it 12 inches from the TV screen.
  • Then, press down two buttons either side of the ‘Smart Hub’ or ‘Home’ button for three seconds. To find a specific manual for your remote control please click here.

You may need to check if the infrared signal is working on your remote control. To do this, you’ll need a mobile phone with a camera, then you can run through the following steps.

  • Using your Smartphone, open the camera app.
  • Then point the remote control at the camera lens and press the ‘power’, ‘volume’ or ‘channel +/-‘ buttons to check if an infrared signal comes through.
  • If the infrared signal on the remote control is working, you should see a light come from it.


Need Samsung remote help?

Get help by speaking to a Just Answer tech support specialist now!

Samsung Smart TV remote touchpad not working

As the name suggests, the Samsung Smart Touch remote comes with a touchpad. And, as with any techy device, things can go wrong from time to time.

In the case of the Samsung Smart Touch TV remote, after being used for a fair amount of time, the touchpad can loseĀ its sensitivity.

Recalibrating the Smart Touch Remote is an easy way to get the remote touchpad working again. To recalibrate, please follow the steps below:

  • Long-press the ‘number’ key on the right-hand side of the remote control for three seconds.
  • You’ll know when the remote has recalibrated as all the lights at the top of the remote control will flash twice.

What to do if a Samsung TV disconnects from WiFi when turned off



Still need Samsung remote help?

Ask a Just Answer Consumer Electronics Expert