Find the solution for the Sky app error code 91-1 in three easy steps!

Fixing Sky app error code 91-1 is essential because you won’t be able to use the app without sorting it first, follow this guide to find the solution.

The Sky Go app has been around for a while now and it’s useful if you’re on the go, such as commuting and you want to watch your favourite Sky shows.

If you haven’t already got the app then we highly recommend downloading it because there is no extra monthly cost if you’re already a Sky subscriber.

Whether you’re on Android or iOS you will almost undoubtedly be unable to use the app at some point due to an annoying error code that you don’t know how to fix.

The information below should help resolve the error quickly and your app will hopefully be working as it should.

What seems to be causing Sky app error code 91-1?

Before you can go about solving the error code it’s a good idea to understand what could be causing it.

Many people say they have experienced this app when using public WiFi and their network at home so it is unlikely to be something about security or permissions.

Sometimes a message will accompany the code saying “Sorry, a technical error occurred, please try again.”

This could mean any number of things on a more broad scale, however, it likely means there is a glitch within the app which narrows down what you can do to fix it.

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This is the easiest way to solve the error in three easy steps

All applications are prone to malfunctioning at times and they just need to be reset or rebooted so that’s what we will try first.

  1. Sign out of the Sky Go app, look under your open apps and close it down completely by swiping right on the app.
  2. Find the Sky Go icon under your app shortcuts, hold down and uninstall the app from your phone.
  3. Go to the app store and re-download the app and allow it to reinstall everything that it needs to.

This should allow the app to sort most of the issues out but if it doesn’t keep reading for an alternative solution.

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What to do if the above hasn’t worked and reasons why it might not work

This is very specific but if it’s live sports you are trying to watch, you should try installing the Sky Sports app as this would be the better way of accessing the Sky Sport servers.

If you’re using a public network then it could be the network admins have blocked the Sky Go app and unfortunately, there’s little that can be done about this.

The only other thing for you to try is restarting your phone and seeing if that corrects the error because it can sometimes be a small problem with your phone’s hardware.

If this still has had no change then don’t hesitate to get in contact with us on 0800 433 7963 or send us a message via our Facebook page!

 

ARE YOU HAVING ISSUES WITH YOUR DIGITAL DEVICE? CALL DIGI HELPDESK TODAY ON 0800 433 7963.