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YouView YVM401 error fixed: Does your TV guide disappear?

Digital TV is something than many people choose to have in their homes in the 21st century. And TV service YouView offers over 70 live TV channels, the ability to pause, rewind and record shows as well as seven-day catch up on all your favourite programmes.

YouView was launched in 2012 as a collaboration of telecoms and TV giants BT, BBC and ITV. Both BT and TalkTalk customers have the option of adding YouView to their package.

The TV service features additional pay-on-demand viewing from Netflix, Now TV and the Sky Store from Sky TV.

Now and again, even the best devices can encounter a glitch. So, what is YouView error YVM401? And how can we fix it?

YVM401 error
@TatianaMara via Twenty20 – YVM401 error

What is the YouView YVM401 error?

If you’re a YouView customer and you’re experiencing error YVM401, this most likely means that you’re unable to see the regular TV guide.

It also may mean that when you press the ‘YouView’ button on your remote control, the error message appears alongside ‘unable to load’.

Of course, this leaves many YouView customers – whether with BT or TalkTalk – stumped as there’s no way to navigate your television. We work through the issue with potential solutions below.

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How to fix error YVM401

As with a lot of techy devices, it always best to check that all of the cables are in good condition and connected properly within your home entertainment system.

Also, try to turn everything off at the wall, wait around a minute, and turn it on again.

If this hasn’t solved anything for you regarding BT TV error YVM401, then we have some other solutions to run through.

Ensure that your TV has recently been retuned, with digital TV, regular tuning is important in order to stay up-to-date with the available channels.

Remember to check your aerial strength as some issues can occur in relation to signal.

What does BT advise for error code YVM401?

To fix error code YVM401, BT advises the following on their website.

  • Firstly, check your broadband connection.
  • Now, press the YouView button, then go to ‘Settings’.
  • From here, select ‘Signal & Connection’, then ‘Broadband Connection’.
  • The status should appear as ‘Connected’.

If you’ve discovered here that your broadband hub isn’t connected, please follow the next steps.

  • Turn off your internet hub, wait 30 seconds and turn it back on again.
  • Now, wait until the broadband light turns blue.
  • Do the same for your YouView box – turn everything off at the mains, turn it back on again and try again.

If you’re still having issues with your YouView box and error YVM401, please don’t hesitate to contact Digi Helpdesk today on our freephone number 0800 433 7963.

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