Apple Music is an innovative music streaming platform from the makers of the iPhone which provides subscribers with over 45 million songs to listen to.
The audio service launched in 2015 and was set to rival other music streaming platforms such as Spotify and TIDAL.
Sometimes, due to unexpected errors, some users of the service have reported that they are receiving a “content not authorized” error with Apple Music. There are a few factors that can cause this error on an iPhone and leave you unable to play songs via Apple Music.
To solve this problem, we have shared some of the best possible solutions to fix the “content not authorized” error.
What does Apple Music mean when it says that “content is not authorised”?
A potential cause of this error message appearing could be the operating system you’re using.
If you’re using an older version of iOS or your devices are out of sync, this error message is likely to occur.
A less common cause could be to do with permissions for certain songs such as country or region restrictions. We take a look below at how to troubleshoot the issue.
Increase your Wi-Fi connection and range
Changing settings, restarting and listening offline
When your iPhone is running on an up-to-date iOS, here is a solution for you to fix this Apple Music “content not authorized” error.
- Go to ‘Settings’, ‘Music’, toggle ‘Mobile Data’ ‘on’.
- Then it will show two options – ‘Streaming’ and ‘Downloads’. Ensure both of them are turned ‘off’.
- Then check to see if the problem still exists.
Alternatively, if you haven’t already, restarting your iPhone will most probably fix the Apple Music “not authorized” problem. You can also try a forced restart to turn your phone off.
Additionally, there is a chance that there’s an error within the Music app. So you can try to play music in ‘offline mode’ and see if the problem still persists.
Check system status, sign in and out and updating iTunes
The system status of your iPhone and its apps could have something to do with why Apple Music isn’t working correctly.
To take a look at this, access the ‘Apple System Status’ page. Check the status of the service or app. The colour of the service or app will indicate whether it is working properly or not.
A green colour indicates that the service is working; any colour other than green means the service has a problem.
It’s possible that your iPhone is showing the authorization problem because your apps are not updated. Update the iTunes app and try to play music on your iPhone. To update iTunes, please follow the steps below:
- Connect your iPhone to a computer.
- Open iTunes and click on ‘Summary’ and check if an update is available.
- If the update is available then click the ‘Download and Update’ option and wait for it to complete.
If you’re still experiencing issues with Apple Music, please don’t hesitate to contact Digi Helpdesk via our online support or call us for free on 0800 433 7963.