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Find Your Virgin Media Superhub 3 Keeps Disconnecting: Fix It Here

Wi-Fi can be temperamental at the best of times, but regularly encountering issues can be extremely frustrating. What is equally as annoying is trying to contact the correct people to fix this issue and wait on hold.

Therefore we have created a self-help guide for when you find your Virgin Media Superhub 3 keeps disconnecting. We hope you find the solution to your wifi issues here.

Superhub 3 keeps disconnecting
Photo by Compare Fibre on Unsplash

Virgin Media Superhub 3 keeps disconnecting.

There are a range of different issues as to why your Virgin Media Superhub 3 keeps disconnecting. If you’re having issues with regular disconnecting, here are some of the problems your router may be experiencing:

  • Outside Interference
  • Location of the hub
  • Needs updating
  • Too many devices
  • Faulty Hub

Here are some easy ways to troubleshoot your router and how to go about fixing these issues:

Interference issues

It is worth noting that even things such as weather and work outside can impact the interference of your wifi.

Faulty Hub

If you recently joined Virgin Media and are already experiencing these issues, the hub may be faulty. If you contact Virgin Media customer service, they may come out to look at your router or send out a new one.

Location, location, location

The location of your router can make a massive difference to the status of your internet. To work out if this is the issue, it is worth testing your signal strength in different parts of the house. If you’re having issues all over the house, including in the close vicinity of the router, it may be a router issue.

Wifi boosters are usually a great fix for this, and it provides a faster and more consistent connection throughout your home.

High usage

If your router is jam-packed with devices, this may cause issues and regular dropouts. Removing devices that aren’t regularly used or having fewer devices connected at one time can help speed up the router.

Virgin Media SuperHub

Superhub 3 wifi: how to update your router

If your router regularly disconnects, it is worth trying to update your router before anything else. This is how you update your router (and it is more than just plugging it back in again)

  • Make sure your device is connected to Virgin Media Hub 3 or 4, then open a browser and type in into the search bar.
  • Use your credentials to log in when prompted. These may be details located on the router box, or you may have changed this yourself.
  • Open the advanced settings page > then click SSID and change your details
  • Then run diagnostics before taking it out of modem mode.

However, if you’re still experiencing regular internet disconnects, contact Virgin Media for a new router to see if this resolves your issue.

Looking to put your Superhub 3 into Modem Mode? Here’s what to do if it’s not working.

Virgin Media Superhub 3 keeps rebooting.

Your Virgin Media Superhub 3 should not keep rebooting. Although this may not be an issue that you can fix yourself, you can take a look into the logs for your router to provide information to Virgin Media to speed up any potential fixes.

How to find out the connection status of my Virgin Superhub 3?

  1. Enter into the address bar of your browser
  2. Under modem status, you can see the status of your modem and also the devices connected.
  3. Find out more details about the network- select on advanced settings > tools and then network status. This will provide further insight into downstream, upstream, configuration and network logs. With this information, you can formulate a clearer opinion of what is going on.
  4. Click on Network logs, where you will be provided with a table of information. If you are greeted with ‘critical’, this is likely an issue which Virgin will need to fix from their side.
Virgin Media Superhub 4

Virgin Media Hub 4, can I upgrade?

If you’re having issues with your Virgin Media Hub 3, you may be offered an upgrade. It is currently available to all Gig1 FIbre broadband customers and greatly improves the Hub 3. With improved specs and 11 in-built antennae that can extended wifi connection throughout the home. If your wifi keeps dropping out from your Superhub 3, this upgrade may benefit your service. To contact Virgin Media or learn about the Virgin Media Hub 4, you can find out more here.

However, if you’re still struggling to fix your internet connection, we’d be happy to help, so feel free to reach out to us for further info.