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Solved: Sky error code PFE 9004 – some simple solutions

The Sky Go app is a brilliant service by Sky for no extra money per month that lets you watch everything on the go but what do you when you encounter error code PFE 9004?

You can watch all your favourites while on the commute or travelling for leisure, in fact, you’ll never be bored again with the Sky Go app giving you endless hours of content.

The best part is that, unlike Netflix, there is no monthly subscription cost if you are already a member of Sky!

We highly recommend giving Sky Go a try. And if you encounter the error code PFE 9004 then you can use the rest of this article to help you out. Read on to discover the likely cause of this error and how to solve it quickly.

What does Sky Go PFE 9004 mean?

You’ll encounter this error if you have been trying to watch or download a show or a film and it’s encountered a glitch somewhere in the process.

There are a number of basic things you can try to solve this error. We hope these solutions get the app back on track and allow you to download everything you want to in no time.

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What’s the easiest way to solve this?

So we’ll start with the classic reboot, restart, uninstall and reinstall before you need to try the lengthier process of changing your network or getting into diagnostics.

  • Firstly switch your router off at the wall and restart the device you’re using to see if that solves the problem initially.
  • If that fails we can try uninstalling and reinstalling the app although this will remove all of your downloads so be aware if there was anything on there that you really wanted to watch.
  • Once the app has been reinstalled, go through the process of downloading another show or film and see if the error persists.

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What to do if that hasn’t worked

A specific cause that has been cited in relation to the Sky Go PFE 9004 error code is parental control settings.

Head over to your network settings and ensure that parental controls are turned ‘off’, this sure enable you to carry on using Sky Go without a hitch.

Alternatively, your network might be set to ‘public’ and that could be causing the issue, so to change your network to private by following the steps below.

  1. On the right side of the taskbar, select the Wi-Fi network icon.
  2. Under the name of the Wi-Fi network that you’re connected to, select “Properties”.
  3. Under “Network profile”, select “Public” or “Private”.

You can run the DirectX Diagnostic tool to give you detailed information about what might be going on and relay that information to us so we can give you better advice on what to do next.

To get started, click the Start menu and type “dxdiag”. Press Enter to open the DirectX Diagnostic Tool and follow the instructions. Then give us a call on 0800 433 7963 or send us a message on our Facebook page and we will do our best to help you out with this error code.


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