If you use Sky Go Extra on your Xbox One, you might have come across error code 1204. This is a common error that is cropping up for Sky Go Extra customers using the service on game consoles, including Xbox One and PlayStation.
Sky Go Extra is an additional Sky service that allows you to download and stream content on multiple devices, including game consoles. The service also allows you to access Sky TV on up to three screens at the same time, making it a popular choice for families.
Unfortunately, Sky Go Extra Xbox One error code 1204 is preventing Sky users from streaming Sky TV directly to their game consoles. Naturally, this is a frustrating problem, particularly if you have been able to access the service in the past.
Read on to find out how to fix Sky Go Extra Xbox One error code 1204 and access your TV streaming service again.
Sky Go Extra on Xbox One: Fix Error Code 1204
If you’re a Sky Go Extra customer and have an active subscription to the service, you might have an issue with your login credentials.
A common fix for this issue is to log out of your Sky Account on your Xbox One. Next, log back in using your email address rather than your Sky I.D. You will need to use the email address associated with your Sky account.
Once you have logged back in, the Sky Go Extra service should work on your Xbox One.
Check your Subscription to Sky Go Extra
Between March 2020 and May 2020, Sky rolled out the Sky Go Extra service free to all customers.
Since this offer expired, many customers are now unable to access the service. To continue using Sky Go Extra, you will need to add the package to your current Sky package.
To check whether you are already subscribed to Sky Go Extra, visit the Sky website and login to your account.
Next, go to ‘My Account’ and then ‘Offers’. If you have Sky Go Extra, the service will be listed here.
If the service isn’t listed, you will need to activate the subscription.
Subscribe to Sky Go Extra to Access Sky on Xbox One
If you have been a Sky TV customer for a while, you might be eligible for Sky Go Extra via your VIP rewards.
To check this, download the MySky app and log in to your Sky customer account.
In the app, navigate to the VIP rewards section. Here, you can see if Sky Go Extra is listed as a reward for you to claim. If so, click on the reward, and follow the instructions to claim your free subscription to the service.
You are also eligible for Sky Go Extra at no additional cost if you’re a Sky Multiscreen customer. To activate this promotion, you will need to go to the MySky app and go to ‘Offers’.
If you’re not eligible, you can subscribe to Sky Go Extra through your account for an extra £5 per month.
Hopefully, you have managed to solve your Sky Go Extra error code, and are back to streaming Sky TV through your Xbox One.
Don’t forget you can find quick fixes for many of your frustrating tech problems at Digi Helpdesk.
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