On January 9th 2001, Steve Jobs announced a brand new platform to the world – iTunes. Since then, the incredible digital multimedia platform has taken the world by storm.
iTunes’ original focus was to store music and, since 2005, it supports digital video, podcasts, E-books as well as mobile apps.
The iTunes store alone has provided people over thirty-five million songs to listen to since January 2017.
However, this platform, admired by so many throughout the world, still experiences problems sometimes.
When iTunes repeatedly asks to “authorise your computer”. Here’s what to do next…
How do I download iTunes?
To be able to enjoy iTunes, it can be downloaded by doing the following:
- On your desktop computer go to the iTunes download page.
- Choose Windows or iOS, the Download.
- A smaller setup window will appear, choose Save File.
- Locate the setup file in your downloads folder on your computer.
- Click Run, then Next.
- In the next window select the checkboxes to your preference and click Install.
- A message will appear “Do you want to allow the following program to make changes to this computer?” select Yes.
- Allow the program to install until complete.
- Select Finish to complete the installation.
If you have any problems with the installation, please contact Digi Helpdesk for assistance.
iTunes repeatedly asks to authorise computer: What to do next
It can be so frustrating repeatedly receiving the same message when all you want to do is listen to your favourite songs from Apple iTunes. If this message keeps asking you to authorise your computer, here are some troubleshooting tips:
The most common reasons why you might come across the authorisation message is that iTunes may not be up to date, or the app was not authorised from the administrator account. These next steps will guide you through this process and help you to resolve the issues.
- First check if your iTunes is updated to the latest available version, to do so click on the iTunes menu, and select ‘check for updates’.
- In order to authorise iTunes from an administrator account, go to the Store menu and select authorise this computer.
- In the pop-up window, type in your Apple ID and password, and select ‘authorise’, once the authorisation process has ended, click ‘OK’ and restart your iTunes app.
After you have completed these steps, iTunes should be able to play again, however, if the issue still persists and the authorisation message continues to show, please follow the steps below.
Delete the tracks that are being asked to authorise computer and re-download them:
- Right-click the album or song > Remove Download.
- A blue cloud icon will now show next to the song.
- Download the song by clicking on the icon. You should no longer see the cloud icon after the son is downloaded.
- Select the song that has just been downloaded and check that plays smoothly.
- Repeat this process with other songs that are showing the authorise computer message.
Multiple Apple accounts registered on the computer
You may find that the authorisation message displays because your iTunes library might contain songs that were purchased using another Apple account, to check, take the steps below.
- Go to your file library, select the song that needs to be authorised.
- Navigate and click on the file menu and select get info.
- In the follow-up window, select ‘file’, this will show all the necessary details, including Apple ID that was used to purchase that song.
- Note, if the item was using different Apple IDs, you will need to authorise it separately, providing appropriate passwords for your Apple ID.
Uninstall iTunes and then reinstall the latest version:
- Go into you iTunes, top right-hand corner click the Down arrow > Account Info > Manage Devices (in iCloud) > Deauthorize all. The re-authorise your computer.
- In your iTunes select Ctrl + B > Edit > Preferences > Advanced > Reset Cache
You will now be able to get back to listening to music without having to deal with annoying pop-up messages.
Damaged iTunes files
If you still find that the message is shown this might indicate that one of the main files used by iTunes for authorisation might be damaged or corrupted. In the steps below, we will guide you on how to deal with this problem.
- Quit iTunes, and close all opened windows and applications.
- Navigate to Go menu and select Go to folder.
- Type in /users/shared/SC info and click go, that will bring you to a finder window.
- Next in the top row of the window, select view as columns button click and select SC info folder.
- Remove it by clicking on the file menu and selecting Move to trash.
- Close the window and restart your computer.
After your computer restarts, open iTunes, go to the store menu and select ‘authorise this computer’. Type in your Apple ID and password, and click authorise. Once the authorisation is done, click ‘OK’.
How to authorise iPad for iTunes
Of course, you can listen to iTunes on many different devices. Here’s how to authorise your iPad to your iTunes in seven steps:
- Plug your iPad into your computer using a compatible USB cable.
- Launch iTunes if it doesn’t do it automatically.
- Your iPad will automatically register to your copy of iTunes.
- Open the iTunes menu in the top left-hand corner of the iTunes window.
- Select the iTunes Store and Sign in with your Apple ID and Password.
- Select the iTunes Menu drop-down select iTunes Store > View My Account.
- Check the status of your iPad and other authorised devices.