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How to get Disney plus on a Samsung TV: Black screen and tablet issues solved!

Electronics giant Samsung has been producing some of our most-loved devices for over 80 years in 2020.

From kitchen appliances to impressive audio devices, Samsung is a brand that is renowned across the world for its quality electronics.

And from one popular brand to another, Disney+ was released a week earlier than expected in the UK in 2020 on Tuesday, March 24th.

The much-anticipated app certainly delivers for every member of the family, offering Disney, Pixar, Marvel, Star Wars and National Geographic content all in one place.

So, you’ve got your subscription sorted. Let’s take a look at how to get Disney plus on a Samsung TV.

How to get Disney plus on Samsung TV
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How to get Disney plus on Samsung TV

Subscription-based streaming services are all the rage in 2020, from Netflix to more specialised apps such as Hayu and Disney+, there’s now so much content on offer at the click of a button.

However, getting the TV app working on your Samsung telly can often be the hard part once you’ve signed up for a TV subscription.

As most Samsung television owners will know, there are some models that won’t support certain apps. But thankfully, if your Samsung TV is a model made from 2016 onwards, you should be just fine using the Disney+ app.

To get Disney+ streaming on your Samsung TV, firstly ensure that you’re connected to your home broadband.

You can connect to the internet via wifi connection or hardwire the connection via an ethernet cable.

Click the ‘smart hub’ button on your Samsung TV remote control, then navigate to the Smart TV home screen, from here follow these steps:

Apps > search for and select ‘Disney Plus app’ > install.

Disney+ will now appear in your TV’s list of available apps.

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Disney plus not working on Samsung: TV black screen

If you’ve downloaded the Disney+ app on your Samsung TV and you’re now experiencing a black screen, please follow the steps below.

  • Always try turning off the whole home entertainment system at the wall. Wait a few minutes, then turn everything back on again. A hard reset can sometimes re-jig things into action.
  • Delete the Disney+ app from your Samsung TV, then reinstall it and try using the app again.
  • Using your Samsung remote control, navigate to your TV’s settings. From here, you’ll need to clear the cache. Disney+ should now work correctly.
  • Lastly, if you’re still having no luck in using Disney+, we advise completing a factory reset on your Samsung TV. To do this open the TV menu. Then click ‘support’ > ‘self diagnosis’ > ‘reset’.

Disney+ won’t load on Samsung tablet

Besides your TV, if you’re having problems with a Samsung tablet we outline some steps to take below.

  • If you haven’t already, close the Disney+ app and re-launch it.
  • Also, sign out of your Disney+ account/app and sign in again.
  • Ensure that your OS system is updated – check your Samsung tablet software.
  • Check your internet speeds. There is a required minimum for the Disney+ app which is outlined on their website.
  • Turn everything off and on again. This includes the home broadband router and Samsung tablet.
  • As outlined above with the Samsung TV, delete the cache on your Samsung tablet by navigating to the settings > clear cache > click yes.
  • Finally, if you’re still having issues, we advise, uninstalling the app entirely, rebooting your tablet then reinstalling the Disney+ app.

Disney+ is currently offering a seven-day free trial, after the trial period, the app costs £5.99 per month or £59.99 for the year.

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