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How to fix your non-working Samsung BN59 Smart TV remote

If your Samsung BN59 Smart TV remote isn’t working then it could be down a number of issues.

The most common causes of a remote not working are; physical damage; battery issues; pairing issues or issues with the infrared sensor.

It can be frustrating trying to decipher what the issue is if you don’t know how to test these things.

Many people will just buy a new remote out of annoyance, but your remote might be fine so we’ve written a guide to help you out.

Read on to find out how you can investigate the cause of your non-working remote.

What are the possible causes of your remote not working?

The reason for the remote not working could be a number of things. The simplest option is that the batteries could have run out and your remote has no power.

Alternatively, your remote could have been dropped and been damaged inside. Perhaps there could have been an incident where the remote has suffered significant water damage.

Another issue could be due to pairing. The remote may not be paired correctly to the TV or the pairing could have had issues causing it unpair from the television.

Finally, the infrared sensor in your remote is very important and it’s possible that it could be damaged meaning that the remote doesn’t work.

How to program the BN59-01178W Samsung remote in four simple steps!

How to test your remote to find what is wrong with it

To test your remote to find what is wrong with it, firstly, change the batteries in your remote.

If it’s still not working, take a look inside the remote. If you can see that the remote has a lot of damage inside or out or know that it has been submerged in water and now it suddenly isn’t working then it might just be a case of buying a new one.

If the remote is looking fine then try checking your settings in the menu and make sure your remote is paired with the TV.

If you’re still experiencing issues with the remote control, it could be due to the infrared sensor. If you record your remote with a mobile phone in the dark while pressing buttons and aiming at the TV, you should be able to see a red line going from the sensor to your TV. If there isn’t one, this could be your problem.

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Samsung Smart TV remote not working bn59: Pairing with the TV

In some cases, it might not be that your remote isn’t working, it could just be that it’s not paired correctly to the TV.

To pair your remote, make sure your within about 12 inches of your TV and hold the pairing button on the remote for three seconds.

Wait for the TV to respond with a pop up saying it is now paired and you should be set and ready to go.

If you still are experiencing problems, give us a call and our experts will be able to assist you. Call Digi Helpdesk today on 0800 433 7963.