Founded in 2004, Shopify is an e-commerce company that most of us have probably heard of at some point.
Whether you’re browsing Instagram or looking to Shopify for help launching your own business, the company has become extremely popular since its launch.
For small online retail companies, Shopify is a go-to. To make running an online shop easier, Shopify offers payment, shipping, marketing and customer engagement services.
However, if you’ve landed on Shopify’s site, coming across the error message “A server with the specified hostname could not be found” is never good news. So, let’s take a look at how to fix this common Shopify issue.
What is “A server with the specified hostname could not be found”?
When faced with a long message such as “A server with the specified hostname could not be found” it can be pretty daunting. But, in short, this error is most likely appearing due to an issue with the Shopify servers.
If you haven’t already, you can restart the device you’re using to access Shopify, restart the app or refresh the webpage and this sometimes resolves the problem.
The main issue is likely to be linked to connectivity. Either the Shopify server is down or there could be a problem with the signal strength of your WiFi.
Remember to always keep your devices up-to-date, outdated software can be the cause of some error codes. So, whether you’re using an Apple Mac, iPhone, Android device or Microsoft computer, whatever the device, ensure its running on the latest software.
“A server with the specified hostname could not be found” on Shopify
The error message “A server with the specified hostname could not be found” can occur on a number of apps and websites.
Seeing this message when trying to access the Shopify website could mean that there is an issue with DNS settings.
To uncomplicate this, DNS (Domain Name Servers) can be imagined as the ‘phonebook’ of the internet according to Networksolutions.com.
In this case, either the DNS settings can be changed to eradicate the issue, or amendments can be made to the server name.
To alter the DNS settings and fix the error message, please follow the steps below:
- Open your device settings and head to the Wi-Fi tab.
- Navigate to Configure DNS > Manual.
- When prompted, enter these numbers: 22.214.171.124.1 and 126.96.36.199
Alternatively, the DNS server name could “not be found” due to an incorrect spelling. To fix this, please follow the next steps:
- Settings > Shopify > Server Name > Check the spelling of the server name.
Usually, this error message appears due to an error on Shopify’s end. To check the status of the site please follow this link. More often than not, simply waiting for this error to pass is your best bet. After some time the server should be up and running.
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What is Shopify error 422?
Another common error code that Shopify users come across is error 422. This is a signifies an ‘Unprocessable Entity’.
This basically means that there is conflict or confusion with the data that’s being input. An example of this would be if you attempt to register for a Shopify account but already have your email registered with them.
Among the Shopify users who use code, error 422 can relate to ‘nesting’. However, if this is an issue you have encountered while attempting to manually add a new product or another action personal to your site, please contact Shopify Support via Twitter here.