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Virgin Media Box Stuck On Starting Up: Here’s How To Fix It

virgin media box stuck on starting up

The Virgin Media TV box stuck on starting up is becoming a known issue. You may also see a flashing amber and green light on your TV box when this happens. You might be thinking that your TV box is updating but then you remain stuck on the welcome screen.

Virgin Media box is a clever piece of hardware that lets you record shows, search and discover different movies, and is also an on-demand and catchup TV. However, faults can happen with the Virgin box. Let’s take a look at why your VM box is acting up.

Why Is My TiVo Box Stuck On Starting Up?

virgin media box stuck on starting up

A lot of people suggest that if your TiVo box is stuck on the welcome screen, you need to call the Virgin Media support centre so that they can send an engineer to visit your home to replace the box. Most of the time, the issue is hardware related. However, sometimes you only need to play around a little with the TiVo box to get it working again.

Therefore, before calling the Virgin Media TV box fault support, you can perform the following troubleshooting to solve the issue yourself.

Restart Your TiVo Box

When your TiVo box is stuck while starting up, you can not use your remote as the box is seized. Therefore, to restart your TiVo box:

  • Look at the backside of the TiVo box and locate the On/Off switch
  • Press the Off button to turn off the TiVo box
  • Leave the box off for 15 seconds
  • Turn the TiVo box back on again
  • Wait for the welcome screen
  • After the restart, your remote should be working fine. Check HDMI connections and other sources to confirm that your TiVo box is not stuck anymore
  • If the issue persists, use your TiVo Box remote to turn on and off the box again and see if that fixes the issue
  • Ensure your hub has been updated

Check The HDMI Cable

If the restart procedure fails to work, the next step is to unplug all cables from the TiVo box and the TV. To do this:

  • Reach to the back of your TV and push out the HDMI cable
  • Move to the back of your TV box and detach the HDMI cable
  • Wait for 15 to 20 seconds
  • Next, reattach all the cables firmly back into the TiVo box and the TV
  • Turn on your TiVO box and see if the issue persists
  • If the problem is still there, swap the HDMI cable from HDMI 1 port to HDMI 2 port on your TV and try again
  • If you can view the channels, reconnect the HDMI cable to HDMI 1 port on your TV and see if you can still get the video

Now that you can see the videos on both HDMI 1 and HDMI 2 ports and your TiVo box is not stuck anymore, it means that there is something else going on with the box. In this case, move on to the next fixes in this guide to solve the stuck screen issue.

Why Is My Virgin Media Box Not starting up?

virgin media box stuck on starting up

Virgin Media Box stuck on starting up? Initially, your Virgin Media box might have updated itself and need to restart for the settings to take effect. Afterwards, you may have an issue with the signal. Your TV HDMI ports and HDMI cable can act up a little that results in a stuck screen on startup.

Do the following couple of DIY fixes to get your Virgin Media box back in working order.

Detach and Reattach Everything

Detach and reattach all the cables from your Virgin Media box to solve the starting up problem. To do this:

  • Turn off your VM box with the power off switch on the backside of the box
  • Unplug HDMI input, ethernet cable, and the power supply
  • Unplug the power cable of your TV as well
  • Wait for 2 minutes and reattach everything back on firmly
  • Turn on the VM box with the help of the On switch
  • Confirm that the Virgin Media box can pass the startup screen and you can view the videos

Is your Virgin still not starting up?

  • Why not speak to a tech support specialist and get the start-up issue fixed today!

Reset Virgin Media Box

If all of the above methods fail, you may need to reset your Virgin Media box if you are facing intermittent startup issues. To do this:

  • Turn off the VM Box
  • Press and hold the + button and the long flash button together with one hand
  • Use the other hand to turn on the VM box
  • On the startup screen, release the buttons to complete the reset process

How Do I Unfreeze My Virgin Box?

virgin media box stuck on starting up

Has your virgin Box frozen from live TV? Follow these steps to unfreeze it.

  • Check if your VM box remote flashes a red light when you press any button. If yes, do the next step
  • Unplug all the cables from the back of the Virgin media box and wait for 15 seconds
  • Only plug in the power cord and turn on the Virgin Media box
  • Wait for the welcome screen
  • Your VM box will restart again
  • After the restart, connect the ethernet cable, HDMI cable and network adapter cable and confirm the fix

If you use a cable box to access your Virgin Media TV, connect your cable box directly to your TV to solve the issue.

How Long Does It Take For Virgin Box To Start Up?

virgin media box stuck on starting up

All of the Virgin boxes need only a few seconds to startup. When you press the power-on button from the back of the VM box, you can see the amber light for 3 seconds and then you can witness the start-up screen on your TV or any other display device.

Afterwards, you have to wait for another minute to access your videos. Otherwise, your Virgin Media box might be having an issue such as a stuck screen on startup. You can use the fixes above to troubleshoot your Virgin Media box.

Is your Virgin box still not working?

Ask a Consumer Electronics Expert


Hopefully, this guide helped you fix the Virgin Media box stuck on starting Up and live TV freezing issues. However, as these faults sometimes happen due to hardware malfunction, you can always contact the Virgin Media TV fault Support to solve your problem if it requires a replacement of your device.