It is frustrating to see an EE login error while you try to sign in to your account. It can be due to a service outage, your account being suspended or blocked, or incorrect login credentials.
EE mobile is a popular mobile service provider in the UK. However, as with any big telecom company, EE has its issues. Sometimes, EE users can not sign in and receive an error message while trying to access their account on the website or through the My EE app.
Quite a few users reported that when they receive a login error message on their My EE app, the same error shows up on the desktop login page as well. However, quite often, users can log in to their account through the website but can’t seem to do it with the My EE app.
This article will cover the possible reasons behind the EE login errors and how you can fix them by applying simple methods.
Is EE Co UK down?
You may have a login error if the ee.co.uk service is down in your area. Therefore, it is best to check the EE service status before figuring out other possibilities for the error message.
To do this, go to the “isitdownrightnow.com/ee.co.uk.html” website and check if the EE service is down today. You can view the comments on this website to see if there is a local service outage in your area of residence. The website also displays the last time the EE service was down. It also lets you know the response time of the EE servers on different dates.
Sometimes, you think that the ee.co.uk service is down and that’s why you can not log in. However, your computer browser can be causing the issue to open the EE login page. To fix this:
- Open a browser on your computer and go to the EE website login page
- If you can’t open the page, do a force refresh by pressing CTRL + F5 keys at the same time
- Go to the login page
- If you still can’t visit the web page, clear your browser cache and cookies and try again
- Next, if the issue persists, clear your DNS cache by running the “ipconfig/flushdns” in the command prompt
- Verify that now you can visit the EE login page and you can access your account
If the above fix fails to work, change your browser, clear its cookies and cache, and try to visit the login page and see if you can log in to your EE account now.
Why Has My EE Account Been Suspended?
So you got up in the morning and tried to log in to your EE account only to find out a login error message popped up on your screen that your account is suspended. Now you are scratching your head to hunt for the answers as to why it has happened to you. Your EE account can be suspended due to a few reasons.
If you have not paid your EE bill, you’ll receive a reminder that EE is not able to process your latest bill and you need to update your payment details via your account. If you don’t add credit to your EE account on time, your account can get suspended or closed for non-payment of the bill.
My EE app users and the users who use the EE website to log in to their account often misspell or forget their passwords. Instead of retrieving their password correctly, they type in different password combinations to get into their account. EE takes these multiple attempts as a threat to their security and can suspend your account.
Therefore, make sure that you have typed in your password correctly as the letters are case sensitive. Secondly, if you forgot your password, use the Forgot password option to get the password reset procedure in your registered email.
How To Reactivate Your EE account?
In case your EE account gets suspended due to whatever reason, there is nothing you can do on your end to get it reactivated. You have to call 150 from your EE phone or call 0800 079 8586 from a non-EE phone so that the IVR can put you through to the concerned department that will be able to help you.
How do I check my EE account?
Once you log in to your EE account through the My EE app or from the login website page, you can check a lot of information regarding your account.
On the main screen after logging in, you can view your current credit, current pack and how many days you have left in your allowance. Each pack gives you an allowance of minutes, text, and data. You can also view which device you are using with the EE. If you need help, you can access the Help and Account section from the main page as well.
The left navigation menu lets you choose packs and add-ons of your choice. You can use the Top-up option to add credit to your EE account. Furthermore, the Account settings option let you edit your personal information such as name, phone number, email address, phone, password, and payment options. Your account number is also shown in the account settings.
How Do I Set Up An EE Account?
To set up an EE account through the app:
- Download the My EE app and enter your first and last name, email address, and choose a password
- Wait for the confirmation link via email
- Click on the confirmation link and log in to your EE account via the My EE app
For desktop users:
- Open id.ee.co.uk/register on your web browser
- Fill in your name, email address, password, and phone number and click Register
- Click on the confirmation link and log in to your EE account
It is a good idea to keep your EE account updated and credited to avoid login errors and account suspensions. Hopefully, this article helped you know the reasons for your EE login errors and how to fix them.