BBC iPlayer is available to watch on most smart devices, so why is BBC iPlayer not working on tablet?
BBC iPlayer is a UK-based streaming platform where users get access to live TV shows as well content on catch up.
This media app can only operate if it’s connected to an internet connection, so if your BBC iPlayer is not working, this may be due to an unstable connection.
We have generated this easy-to-follow guide to assist you in being able to understand why your BBC iPlayer is not working on your tablet, and what steps you can take to fix this problem.
Why has BBC iPlayer stopped working on my tablet?
If your BBC iPlayer app is not working on your tablet it can be the result of a few reasons.
Reason 1. Tablets operating system is out of date
BBC iPlayer has recently updated their software, changing how the app operates which has caused the system to only be compatible with an Android operating system of 5.0 and newer.
If your tablet is still operating on 4.0 or lower, it will not be able to process iPlayer successfully as there will be conflicting software between the app and your tablet.
Reason 2. Country settings
We know BBC iPlayer is a UK-based streaming platform, so if you have accidentally changed your country settings to be outside of the UK, iPlayer will not be able to stream successfully as it won’t be able to pick up the correct channels.
Reason 3. Storage space too full
If BBC iPlayer’s cache files become too full over some time, this will hinder the app’s performance as it slows down the processing time, and can cause the player’s software to become contaminated.
Reason 4. BBC Media Player is required
In some instances, BBC iPlayer needs BBC media player to be downloaded to work in accordance with the app.
If you currently do not have BBC Media Player installed, this may be the reason why you are unable to get your iPlayer to work on your tablet.
BBC may be experiencing issues with their server, whether it’s planned maintenance, or there is an issue causing it to malfunction.
You can check here if BBC iPlayer is down.
How to fix BBC iPlayer on tablet?
Just because your BBC iPlayer is experiencing an issue on your tablet, does not mean it has to stay like that.
So, what do you do if BBC iPlayer stops working?
Fix 1. Update your operating system
Updating your operating system is the first thing you should be checking on your tablet, as it’s one of the main causes for BBC iPlayer to not work.
Your system needs to be a minimum of Android 5.0 to be compatible with the BBC app.
How do you update operating system on Android tablets?
Step 1. Go into your ‘Settings’
Step 2. Find and click on ‘About’
Step 3. Press ‘System Update’
You will now be able to check for any possible updates that you may need to install to get your software compatible with the BBC iPlayer app.
Fix 2. Check your app settings
You may have accidentally changed your ‘Country and Profile’ settings on your BBC iPlayer app to be outside of the UK.
You can check your location settings;
Step 1. Go into ‘Settings’
Step 2. Click on ‘Change location’
Another setting on your device that may be interfering with iPlayer streaming programs is your clock.
Make sure the time on your device is correct, as if you are attempting you watch a LIVE program on BBC, it will not be synced correctly.
Step 1. Go into ‘Settings’ on your tablet
Step 2. Select ‘Date and Time’
Step 3. Switch on ‘Automatic date and time’ as well as ‘Automatic time zone’
Fix 3. Clear cache files
We already know clearing the cache files off of your BBC iPlayer app will free up storage space and get rid of any bugs in the software of the app.
Emptying the cache files will improve BBC iPlayer’s performance, helping the streaming to run smoothly.
Step 1. On your table, go into ‘Settings’
Step 2. Click on ‘Apps’
Step 3. Find BBC iPlayer
Step 4. Select ‘Clear Cache’
Note, it is recommended to restart your tablet after you have cleared the cache files to refresh its connection.
Fix 4. Download BBC Media Player
Due to BBC iPlayer possibly needing the BBC media player to run in conjunction with the app, downloading the feature may be just what iPlayer needs.
Step 1. Go onto your app store
Step 2. Search for BBC Media Player
Step 3. Download and install it onto your tablet
Launching both of the apps at the same time should get BBC iPlayer working on your tablet.
Fix 5. Power reset the internet connection
Your internet connection may be interfering with BBC iPlayer working on your tablet if it is unable to get a good connection.
Restarting your wifi router will reconnect your device;
Step 1. Remove your router from being connected to power
Step 2. Wait 5 – 10 minutes
Step 3. Plug your router back in and connect
Fix 6. Reinstall app
Uninstalling iPlayer and reinstalling it can get rid of any problems the app is experiencing on your tablet.
You may have encountered corrupted software when you initially downloaded the app, so redoing this can be the solution to this problem.
Step 1. Delete the app off of your tablet
Step 2. Access your app store
Step 3. Download iPlayer
Tip, restarting your tablet before you download the app again is beneficial in getting rid of any data still saved on your device.
With BBC iPlayer now working on your tablet, you can get back to having access to BBC’s exclusives, like Bitter Lake, or HyperNormalisation.
If, however, you are still experiencing issues with your BBC iPlayer streaming on your tablet, you can contact BBC iPlayer directly by filling out their online form, or check out their FAQ page to see if your query has already been answered.
BBC iPlayer do have a ‘Live Chat’ option that you can use to speak to an agent, however, this is obly available at selected times. You will know if the chat is open having a chat button available on your BBC Help screen.