When your Sky Q mini box reads “no IP address obtained” it can be stressful, but not to worry, it’s a very easy fix.
The popular Sky Q package, that can be bought online here, continues to have issues that many people don’t know how to solve.
Luckily, most of the problems that people encounter aren’t serious and you may just need to reset the system.
Scrawling the internet to find answers to your issue sometimes adds more stress to the scenario
So we’ve done the hard work for you and have the answers to your issue.
What could be the issue with your Sky Q mini box?
Although Sky Q technology is a great idea, they come with a fair deal of issues.
Your Sky Q box needs to establish your IP address so that you can access the internet.
And sometimes if your WiFi signal drops it might not automatically find your IP address again and just needs resetting.
Other times there may be connectivity issues between the main and mini boxes that just need syncing.
Different ways to solve this IP address issue
One option is to reboot your mini box by taking away power for 30 seconds and then reconnecting it.
If that doesn’t work you can try the same steps with the main box and that should work for most.
Another possible solution is that you just need to press the WPS button on the front of your main Sky box.
Make sure to also press the WPS button on the mini box at roughly the same time and it should be able to find it.
What to do if the message still appears
You can contact Digi HelpDesk and one of our experts, with their wealth of knowledge, will do everything they can to assist you.
If you’d rather not call us, you can search our blogs here to see if there are any other solutions to your problem.
There may be issues with your WiFi that need to be looked into before you can use your Sky Q. In certain cases, we may need to arrange for someone to come to your property and take a look at the issue at hand in person.
ARE YOU HAVING ISSUES WITH YOUR DIGITAL DEVICE? CALL DIGI HELPDESK TODAY ON 0800 433 7963.