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Lloyds App Is Not Working: Fix Your Mobile Banking With This Guide

Lloyds Horse Logo

Are you unable to access your current accounts because your Lloyds app is not working?

With Downdetector, you are able to check to see if your Lloyds app is currently experiencing any issues and if it is down for everyone in the Lloyds community.

Your Lloyds app may not be working due to a network issue, or potentially, your device is experiencing problems.

We know how important it is to have your online banking operating optimally, right at your fingertips, which is why we have created this easy to follow guide to assist you in getting your banking app back to working efficiently, so you can carry on making transactions, and staying up to date with your finances.

Why is Lloyds bank app not working

Mobile Phone not working
Why is my Lloyds app not working

Before moving forward with the possible reasons as to why your Lloyds app is not working, it would be advised to first check the Lloyds service status page.

You will be able to confirm if the app is currently down, as well as check to see if there is going to be planned maintenance on the app in the near future.

If the service status page certifies that the problem does not lie with the Lloyds server, there are a few possible reasons as to why your app is not working;

Reason 1. Your mobile’s operating system is outdated

If your Android or iOS version is outdated, it will not be able to support the software of the Lloyds app on your device.

The minimum requirements for Android is 2.3 and iOS 5.0

Reason 2. Your app is outdated

Your Lloyds app will not work if the app has already been replaced with a newer version.

Lloyds have deliberately stopped accepting the usage of older models of their app as they have specifically improved security features, and eradicated any bugs that have transpired in previous versions.

Reason 3. Your internet connection is problematic

If your Lloyds app cannot be connected to a secure internet connection, it will not be able to load properly and get a stable connection to the server.

If you are using your mobile data, you may have run out of data, or your network provider is down.

Your wifi may be connected, but experiencing lagging, or having intermittent interferences.

Note, you cannot access the Lloyds app if your internet connection is restricted.

Reason 4. You are using a jailbroken device

A ‘jailbroken’ or ‘rooted’ device is one that does not have any safety features put in place, for example, to prohibit malware from being downloaded onto a device.

If the device is jailbroken, it makes it easier for apps to be downloaded because it stops the screening of possible viruses.

For security reasons, Lloyds have prohibited any potential rooted devices to access the mobile banking app to stop the possibility of hackers and fraudulent activity taking place.

If you reset your phone back to the original settings, bringing back the safeguard features, your Lloyds app should start to work again on your mobile.

Reason 5. You have not registered for Internet banking

In order for the Lloyds mobile app to work for you, you need to be registered on their online banking beforehand.

Once you have internet banking, you will need to register your device for the mobile app.

Note, you will need a valid mobile number for the registration process.

Reason 6. You are using a Blackberry or Windows mobile

Blackberry phones and mobile that operate on Windows are not compatible with the Lloyds banking app.

If you are using one of these devices, you will need to access your Lloyds accounts by using the internet banking option.

You can access online banking through your mobile browser.

Reason 7. Forgotten credentials

You will be unable to access your Lloyds mobile app if you have forgotten your login details.

You can still access the mobile app if you have only forgotten your password (if you use face I.D).

If you do not know your username, password, as well as your memorable info, you will need to log into your internet banking on your PC and reset it before you can access the app again.

In this instance, you would select ‘Forgotten your log on details’.

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How to fix Lloyds banking app

Fixing mobile
How to fix Lloyds banking app

Fixing your Lloyds app can be done with a few troubleshooting options;

Fix 1. Update your app

Ensuring your Lloyds app is up to date is vital in the functioning of the app on your mobile device.

It is advised to have your banking app on an automatic update so you can continuously have improved security and app features.

If you go onto your app store, and there is an option to select ‘Update’ on the Lloyds app, select this so you can override your current version.

Fix 2. Update your mobile’s software

if your mobile’s operating system is out of date, you would need to complete a software update on your phone to confirm compatibility with your Lloyds mobile app.

On iPhone: Settings > General > Software Update

On Android: Settings > About Phone > Check for Updates

Fix 3. Reboot your internet connection

Your Lloyds mobile app will not work if your wifi or mobile data is not connecting to its network.

Rebooting your wifi router can be done by switching your modem off and unplugging it from its plug point. Wait a couple of minutes before plugging it back in and switching it on.

If you are using your mobile data, turn your data off and on again after a minute or two.

Restarting your mobile can also aid in getting rid of a faulty connection.

Note, if there are current issues with your provider, you will have to wait until they have sorted the issue out, or connect via a different source.

Fix 4. Try a different device

With the Lloyds banking app, you are able to use up to 10 different iOS and Android devices to register and log into your Lloyds accounts.

If you are experiencing difficulty with one of your devices, you can attempt to use a different device if you have one available to you.

Fix 5. Uninstall and reinstall the app

Removing the Lloyds app off of your mobile will eliminate any potential viruses that are stored in your app’s software on your phone.

Deleting the app and then reinstalling it from your app store is a quick fix and you will be able to log on as per normal.


Gone are the days of needing to walk into a bank’s branch to complete a transaction.

We know how important having your banking mobile app is, as it provides us with the freedom to do just about anything with our accounts no matter where we are.

We hope this guide has provided you with all the information you needed to be able to troubleshoot your Lloyds app back into functioning properly without any more setbacks.